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Ordering & MOQ

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Q1

How is the Minimum Order Quantity (MOQ) calculated?

Our MOQ is primarily based on a Full Container Load (FCL). The specific quantity per order depends on the product’s dimensions, packaging method, and the container size (20’GP, 40’GP, or 40’HC). We also support mix-container orders, allowing you to combine different models within a single shipment.

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Q2

Can I place an order if the volume does not fill a full container?

Yes. For orders that meet the product MOQ but do not reach a full container, we can arrange Less-than-Container Load (LCL) shipments. For long-term partners, we offer Inventory Management Services: you may place an order for the full MOQ, and we can hold the remaining goods as safety stock for phased shipments or consolidation with future orders.

Lead Time & Shipping

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Q1

What is the standard Lead Time after order confirmation?

First Order : Typically around 90 days following the final approval of designs and prototypes.
Repeat Orders : By maintaining a safety stock of core components, we can shorten the lead time to 30–45 days

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Q2

Prototyping Process & Lead Time

The prototyping process and lead time may vary depending on the product type, structural complexity, material specifications, packaging method, and whether new tooling is required.
In general, prototypes are mainly used for preliminary verification of appearance and structure, with a lead time of approximately 20–30 working days. Production samples are made using formal tooling and are used for final quality validation and functional performance testing. If new molds are required, the lead time is approximately 45–60 working days.
The above timelines are for reference only. The actual development process, lead time, and costs will be evaluated individually after confirming the product requirements. Please contact us for a preliminary discussion.

Product Development & Customization

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Q1

How do you handle urgent orders?

For urgent requirements, we conduct an immediate feasibility assessment and prioritize production scheduling. We recommend contacting us via phone or direct email to expedite the coordination of rapid prototyping and emergency production slots.

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Q2

Do you offer OEM/ODM or customization services?

Yes. We provide OEM and ODM customization services tailored to your requirements, including product structure adjustments, material selection, dimensional modifications, and packaging design.
You may provide design drawings, reference samples, target specifications, or expected order quantities. Our team will conduct a preliminary evaluation and respond with a feasible direction within 3–5 working days.

Quality & Certification

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Q1

Which certifications or test reports do you provide?

To meet specific customer requirements and regional market regulations, our products are engineered to comply with international standards such as EN, ANSI/BIFMA, and JIS. We collaborate with world-renowned third-party testing organizations, including SGS, to conduct rigorous inspections and provide certification, ensuring that every shipment meets global quality and safety benchmarks.

Payment & Commercial Terms

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Q1

What are your standard payment terms?

Payment terms are determined on a case-by-case basis through mutual agreement, depending on the order specifics. Detailed terms will be provided alongside the official quotation or order confirmation.